Shipping Policy

Standard shipping is free on every Australian order, with no minimum spend. There’s no code to enter: shipping shows as free at checkout.

We pack and dispatch orders by the next business day. Business days are Monday to Friday, excluding public holidays, so an order placed on a Friday, Saturday or Sunday leaves us on the Monday.

Each product page shows a “Ships by” date above the Add to Cart button. That’s the day your order will be dispatched if you place it now.

Once your order has shipped, delivery usually takes 2–7 business days, depending on where you are. Regional and remote addresses can sit at the longer end of that range.

These are carrier estimates rather than guarantees. Peak periods such as Black Friday and the end-of-year holidays, severe weather and carrier backlogs can add a few days.

As soon as your order is dispatched, we’ll email you a shipping confirmation with a tracking link. It can take a day for the first scan to appear.

Free standard shipping covers every order in Australia. We also ship to the United States and the United Kingdom.

Please double-check your delivery address at checkout. If you spot a mistake, email us at hello@undiesmith.com as soon as you can. We can update the address until your order is dispatched, but not once it’s with the carrier.

If a parcel comes back to us because the address was incomplete or incorrect, we’ll get in touch to arrange sending it again.

Email us at hello@undiesmith.com with your order number if:

• your tracking hasn’t updated in 5 business days
• it says your parcel was delivered but you can’t find it
• your parcel arrives damaged (please include a photo)

We’ll follow it up with the carrier. If your parcel can’t be found, or its contents are damaged, we’ll send you a replacement or a refund.

Not the right fit? Our returns policy covers the 60-day money back guarantee, size exchanges and returning unworn pairs.