Returns Policy

Wear your first pair, wash it and see how it feels through your everyday routine. If it’s not right for you, email us at hello@undiesmith.com within 60 days of delivery and we’ll refund that pair.

The guarantee covers one worn pair per customer, and you don’t need to send it back.

Start by wearing and washing just one pair, and keep the rest unworn in their original packaging until you’re sure.

If the fit or comfort isn’t right, contact us within 60 days of delivery. Your worn pair is covered by the money back guarantee, and we’ll help you exchange or return the unworn pairs. Refunds for pairs from a pack are worked out at the per-pair price you paid.

Our boxer briefs fit true to size, but if your first pair doesn’t fit right, contact us and we’ll arrange an exchange for a different size. Unworn pairs from the same order can be swapped too, and we’ll ship the new size to you free.

Not sure which size to choose? The size guide on each product page matches your waist measurement to a size.

To be returned or exchanged, pairs need to be:

• unworn and unwashed
• in their original packaging with the seal unbroken
• raised with us within 60 days of delivery

For hygiene reasons, we can’t accept worn pairs back. The exception is your first pair, which the money back guarantee covers without a return.

1. Email hello@undiesmith.com with your order number, the pairs you’d like to return or exchange, and why.
2. We’ll reply with the return address and instructions.
3. Pack the unworn pairs securely and send them back. We recommend a tracked service, so the parcel can be traced if it goes missing.

Please contact us before posting anything back. Returns that arrive without notice take longer to process.

Return postage for unworn pairs is at your cost. If an item arrives faulty, or we’ve sent you the wrong one, we’ll cover the cost of sending it back.

Once we’ve approved your guarantee claim or received your return, we’ll process your refund within 5 business days. It goes back to your original payment method, and your bank or card provider may take a further 3–10 business days to show it.

If something arrives faulty or damaged, or isn’t what you ordered, email us at hello@undiesmith.com with your order number and a photo. We’ll send a replacement or refund you in full, including any return postage.

This policy is in addition to your rights under the Australian Consumer Law, and nothing in it limits them.